FAQ About Our Cleaning Services: If you plan to sanitize your house or office, hiring a cleaning professional is the best option. Using effective techniques and equipment, they can safely remove dirt, dust, and grime from every corner.

However, clients often have many questions about cleaning, and they may find it tricky to get all the answers they seek.FAQ About Our Cleaning Services

So, to ensure you have all your doubts cleared, Fresh & Shiny wants to arm you with the most accurate information available to help you disinfect your space. To do this, we’ve answered some of the most frequently asked questions about our cleaning services.

frequently asked questions about our cleaning services

FAQ About Our Cleaning Services

1. Can I provide supplies or equipment for my scheduled cleaning service?
No, you do not need to worry about cleaning supplies and equipment. Our cleaners will bring all that is required to complete the job correctly. Also, the rate quoted typically includes cleaning supplies and equipment. You can if you wish to provide your own supplies.

2. What payment method is accepted, and what are your payment terms?
We accept all major credit cards, checks, cash, and e-transfers, but payment terms vary depending on the service. For additional information on our payment terms, you can contact our customer service team at 289-892-5016, and we will gladly answer any questions or concerns you may have. FAQ About Our Cleaning Services

3. Are your employees insured and bondable?
Yes, all employees must have a clear criminal background check and be bondable before being hired by our company. All of our employees are covered by general liability insurance. Insurance documents can be made available upon client request. 

4. What types of services do you provide?
We render a wide range of commercial and residential services, including regular janitorial services, regular house cleaning, post-construction/renovation cleaning, and move-in/move-out cleaning. Our objective is to provide a one-stop-shop solution to all our clients.FAQ About Our Cleaning Services

5. Do you provide free estimates?
Yes, it is always a pleasure for us to provide free estimates. 

6. How long have you been in business?
We were established in 2017 by our founder, Marlenis Isaac Martinez.

7. Where is your office located?
All our bookings are made online or by calling, as we don’t have a physical office.

8. Do you have cleaning packages?
For sure. Our customized cleaning packages section features a wide range of options designed to suit most peoples’ needs, so if you see something that suits you, great! If not, don’t forget that we can customize our services based on your unique preferences. This way, you get the most out of our cleaning services.

1. What cleaning services do you offer? We offer a wide range of cleaning services, including residential cleaning, office cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and more.FAQ About Our Cleaning Services

2. How often can I schedule cleaning services? You can schedule cleaning services as frequently as you need, whether daily, weekly, bi-weekly, monthly, or for one-time occasions.

3. Are your cleaning products safe for children and pets? Yes, we prioritize using eco-friendly and non-toxic cleaning products.

4. Do I need to provide cleaning equipment and supplies? No, we come fully equipped with all the necessary cleaning supplies and equipment. However, please let us know if you have specific preferences or requirements.FAQ About Our Cleaning Services

5. Are your cleaning staff trained and insured? Yes, all our cleaning staff are highly trained professionals and fully insured for your peace of mind.

6. Can I trust your cleaners in my home or office? Absolutely, we conduct thorough background checks and only hire trustworthy individuals dedicated to providing exceptional cleaning services.

7. What areas do you serve? We currently serve [mention areas or locations you cover]. However, if you’re outside our service area, feel free to contact us, and we’ll do our best to accommodate your needs.FAQ About Our Cleaning Services

8. How do I book a cleaning service? Booking a cleaning service is easy! You can either call us directly, fill out our online booking form, or email us your requirements, and we’ll get back to you promptly to schedule your cleaning appointment.

9. What if I need to cancel or reschedule my cleaning appointment? We understand that plans can change. Please get in touch with us as soon as possible if you need to cancel or reschedule your appointment, and we’ll do our best to accommodate your request.FAQ About Our Cleaning Services

10. What measures do you take to ensure customer satisfaction? Customer satisfaction is our top priority. If, for any reason, you’re not satisfied with our service, please let us know immediately, and we’ll make it right. Your feedback is valuable to us and helps us improve our services.

We serve clients across Ajax, Scarborough, Pickering, Oshawa, Whitby, Courtice, Brooklin, and the surrounding areas.

faq about our cleaning services

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