Frequently Asked Questions
We believe trust is built through honesty, care, and clear communication. Below are answers to common questions about our cleaning services, how we work, and what clients can expect when choosing Fresh & Shiny Cleaning Services.
How do you protect my home and belongings?
We understand the responsibility that comes with working in someone’s home or business. We follow careful cleaning procedures, respect personal spaces, and treat every property with attention and care. Our goal is to leave your space clean, safe, and respected.
Can I trust your cleaning team?
Yes. We take trust seriously. Our work is guided by professionalism, consistency, and respect. We focus on building long-term relationships with our clients by showing up on time, communicating clearly, and delivering reliable service.
Are you insured or bonded?
At this stage of our business, we focus on operating responsibly, carefully, and transparently. We are in the process of structuring our business to continue growing sustainably and responsibly. Our priority is always protecting our clients’ homes through careful practices and professional conduct.
Do I need to be home during the cleaning?
No. Many clients choose to be away during their cleaning service. As long as clear access instructions are provided, we can clean your space safely and securely.
Do you bring your own cleaning supplies and equipment?
Yes. We bring our own professional cleaning tools and supplies. You do not need to provide anything unless you have specific preferences.
Are your cleaning products eco-friendly?
Yes. We prioritize eco-friendly, non-toxic cleaning products whenever possible. Our products are chosen to support healthier indoor environments while still delivering effective results.
Are your products safe for children and pets?
We use products selected with safety in mind. While no cleaning product should be ingested, our approach focuses on reducing harsh chemicals and creating a safer environment for families and pets.
Can I request specific products or methods?
Absolutely. If you have preferences, sensitivities, or specific requests, please let us know in advance. We’re happy to accommodate whenever possible.
Services & Scheduling
We offer a wide range of cleaning services, including regular house cleaning, deep cleaning, move-in and move-out cleaning, Airbnb and short-term rental cleaning, long-term rental cleaning, post-construction cleaning, and commercial cleaning services.
How often can I schedule cleaning services?
We offer flexible scheduling options, including one-time cleanings and recurring services. We’ll help you choose a schedule that fits your needs and lifestyle.
Do you customize your cleaning services?
Yes. Every home and business is different. We tailor our cleaning services based on the size of the space, its condition, and your priorities.
How do you ensure quality and consistency?
We follow structured cleaning routines and pay close attention to detail on every visit. Our focus is on consistency, reliability, and care rather than rushing through jobs.
What if something doesn’t meet my expectations?
Your satisfaction matters to us. If something doesn’t meet your expectations, please let us know. We’ll listen and work with you to address concerns in a respectful and professional manner.
How can I contact you if I have questions?
We’re always happy to help. If you have questions before or after your cleaning, you can contact us through our booking page.